Delete your VSynC Scribe account

You can delete your account in the app:

• Open VSynC Scribe and sign in.
• Go to Settings, then Delete account.
• Read what will be deleted, confirm it's you, and tap Delete my account.

It happens right away and can't be undone. If you can't open the app, write to privacy@medsolutions.me from the email address of your account, and we'll delete it within 30 days.

Delete some of your information and keep your account

In the app:

• A medical result: go to My records, then My results, open the result and tap Delete. The file and its reading are deleted right away.
• What a doctor can see: go to Sharing and tap Stop sharing for that doctor. They no longer see your record; they keep only the visits they did themselves.
• Doctors, a consultation note: notes are medical records, kept for 10 years (see below). In History, tap Remove from my list to hide one; ask VSynC support to give it back.
• Doctors, your signature: go to Settings, then Signature, and tap Remove.

Recordings delete themselves: from the phone as soon as the notes are written, and from our servers within a day.

For anything else, such as your contact details or a single prescription, write to privacy@medsolutions.me from the email address of your account and say what you want deleted. We'll reply within 30 days. A prescription a doctor gave may be kept, because the doctor keeps it in their clinical records.

What is deleted when you delete your account

• Your account and sign-in.
• Patients: a record you started yourself, with your results. If a clinic created your record, it goes back to that clinic as its medical chart, with the visits that clinic recorded; your results, your sharing with other doctors and the requests you made are deleted.
• Doctors: your profile, PRC ID, transcripts, recordings, schedule, staff and the records no patient has claimed that have no visits.
• Clinic secretaries: your links to the doctors you work for.

What is kept after you delete your account

• Medical records, as Department of Health rules require: a doctor's notes of a visit and the prescriptions are kept for 10 years after the visit, and a minor's at least until they turn 18, then deleted automatically. They are locked away: only authorised VSynC staff can read them, to answer you or a lawful request, and each reading is logged. A record you started that a doctor saw keeps your name, age, sex and allergies with its visits, but not your contact details.
• Prescriptions a doctor gave are kept in the patient's record, because they belong to the patient.
• A clinic's medical chart of a patient, as above.
• Records the law requires us to keep, such as the vetting of doctors.

Transcripts of consultations are deleted 90 days after the visit, whether or not you delete your account.

See our privacy policy.